It gives us immense pleasure to present to you the Citizen Charter, a reference guide for you to know about your favorite airline. Information like Reservation, Check-in procedures, Passenger services, Baggage allowance, In-flight services, Value-added services, Security regulations, and Cargo, along with details on Special promotional schemes is briefly outlined in this document. Here you will find everything you need to know about traveling on Air Sahara in a concise manner.
Reservation
At Air Sahara, we pride ourselves on using the Gabriel-II Reservation system, with its mainframe located in Atlanta, USA. This globally recognized Reservation System is utilized by over 100 airlines worldwide. We ensure seamless connectivity and global presence through links with major reservation systems used by travel agents globally.
Fares
Our fares cater to a diverse clientele with special discounts for seniors, children, students, armed force personnel, and other special categories. By booking in advance, you can benefit from our Flexible Fares options and save significantly on your travel costs.
Validity of Tickets
All full fare economy and business class tickets have a generous one-year validity, with special fares subject to their respective promotional rules.
Cancellation Charges
We aim to provide flexibility to our passengers, offering a cancellation policy designed to accommodate unforeseen changes to travel plans.
Check-in / Reporting Time
Our efficient check-in process includes tele-check-in and city check-in options to ease the pre-flight experience for travelers.
Passenger Services
We go the extra mile by offering a range of services for passengers with special needs, ensuring a comfortable and hassle-free journey.
Baggage Allowance
A generous baggage allowance is provided to all passengers, with clear guidelines for excess and cabin baggage to avoid any confusion during travel.
Baggage Claim
Our baggage claim policies are straightforward, with compensation provided for overnight inconveniences and a clear liability limit for any lost baggage.
Delayed Flights
We take care of our passengers during delays, providing meals, refunds, or accommodation as per the scenario and ensuring customer satisfaction remains high.
Cargo
The cargo reservation and handling process at Air Sahara is streamlined for efficiency, ensuring safe and timely shipment of your consignments.
In-flight Services
Our in-flight experience is curated to ensure maximum comfort and satisfaction with a variety of meal options and entertainment choices.
Security Regulations
The safety of our passengers is paramount, and we adhere to stringent security regulations to ensure a secure travel environment.
Value Added Services
Our frequent flyer program, 'COSMOS', offers exceptional benefits, making every journey with us even more rewarding. Furthermore, we continuously introduce innovative promotional schemes that cater to the needs and preferences of our diverse customer base.
Commitment to Service Excellence
Our commitment to service excellence is unwavering. We consistently strive to enhance our operational standards and address passenger grievances promptly, ensuring a quality flying experience.
Integration of Travel Experiences
At Air Sahara, your journey transcends the flight itself. It's an integrated travel experience, where seamlessly connecting from the comforts of a hotel room to your airline seat is made possible through our dedicated services. Our goal is to provide you with an effortless transition, whether you're traveling for business or leisure. By focusing on customer satisfaction every step of the way, we help create memorable journeys that begin well before takeoff and extend beyond the moment you retrieve your baggage. Choose Air Sahara for a travel experience that's thoughtfully curated from start to finish.